No

SERVICE POINT

SERVICE RENDERED

SERVICE STANDARD

COST

TIME

01

Main gate

Ushering and directing visitors

Visitors shall be registered in the visitors book

free

3min

02

Secretary’s office

Handling correspondence

All correspondences shall be directed to the right office

free

5min

03

Principal’s office

Administrative

Office shall be fully operation in all working days

free

8:00am-5:00pm

Correspondence

All letters shall be replied to

free

3-5days

Recommendation

All recommendations shall be issued

free

promptly

04

Deputy principal’s office

Administrative

Office shall be fully operation in all working days

free

8:00am-5:00pm

Corresponds

All phones shall be answered to

free

promptly

All letters shall be replied to

3-5days

05

Registrar’s office

Admission

Trainers shall be admitted upon presentation of original  academic documents

Sh.500

10-20 min

Registration

Trainers shall be registered and admitted upon submission of bank slip

Term fees as stipulated

20

Reception of phones

All phones shall be answered to

free

Promptly

06

Examination office

Registration of national exam

Shall only be done to those who have completed fees  and paid exam fees

Charged per course

One week before deadline

Issuance of tuition timetable

Tuition timetable shall be issued to all trainers

free

One week after opening

Internal examination

Internal exams shall be done termly

Free

Results

Provision of transcripts to students

free

14 days after end exams

07

Accounts office

School fees payment

Official receipts shall be issued upon presentation of bank slips

free

5min

08

Dean of student

Issuance of student ID

Trainees shall be issued with ID

Upon payment of fee

Within 30 days